Complaints Policy

At ComfortCart.net, we strive to provide excellent customer service. If you are dissatisfied with any aspect of your experience, we encourage you to let us know so we can resolve the issue promptly and fairly.

1. How to Make a Complaint

You can submit a complaint by:
📧 Email: contact@comfortcart.net
✉️ Post: Finn Breslin, 23 Trethurffe Villas, Ladock, TR2 4PN, England

Please provide:

• Your name & contact details

• Order number (if applicable)

• A clear description of the issue

• Any supporting evidence (e.g., photos, order confirmation)

2. Our Complaint Handling Process

1. Acknowledgement – We will confirm receipt of your complaint within 2 business days.

2. Investigation – Our team will review your complaint thoroughly.

3. Resolution – We aim to provide a response and proposed solution within 7-10 business days.

4. Follow-Up – If you are unsatisfied with our response, we will escalate the matter for further review.

3. Escalation & External Resolution

If we cannot resolve your complaint to your satisfaction, you may refer the issue to:

• Alternative Dispute Resolution (ADR): [Insert applicable UK/EU mediation service, e.g., RetailADR]

• UK Consumer Rights: Citizens Advice or Trading Standards

4. Our Commitment

• We treat all complaints confidentially and without prejudice.

• We will never charge you for making a legitimate complaint.

• We use complaints as opportunities to improve our services.

5. Contact Us

For urgent issues, please email contact@comfortcart.net with "COMPLAINT" in the subject line.